Frequently asked questions
When will I receive my first envelope?
>> Your first envelope ships on the next monthly dispatch date. You'll receive an email confirmation once it's on its way.
Can I gift a subscription to someone?
>> Yes! A gifted membership option
Will I receive the same items as other subscribers?
>> Every subscriber receives the same curated envelope that month.
What if I move address?
>> Update your shipping address in your account before the 1st of the month.
Can I catch up on previous prints?
>> A back catalogue shop is coming soon. s.
Shipping
All envelopes ship once a month from Madrid, Spain.
- Cutoff Dates: Orders placed on or before the 27th of the month will ship the very next month. Orders placed after the 27th will be applied to the following month's edition.
- Estimated Delivery Times:
Spain: 3 to 5 business days
Europe: 7 to 14 business days
Rest of the World: 14 to 21 business days - Worldwide Free Shipping: Shipping is completely free and automatically applied at checkout anywhere in the world.
Please note: Tracking is not available for standard letter mail. We kindly ask that you allow extra time for the journey before reaching out about a missing order.
Returns& Cancellations
- Cancel Anytime: You can cancel your subscription at any time directly from your account dashboard — no questions asked.
- Timing: Cancellations made before the 1st of the month will take effect that same month. Cancellations after the 1st will take effect for the following month's edition.
- Returns & Refunds: Due to the handmade and personalized nature of each mail art envelope, we are unable to accept returns or offer refunds once an envelope has been shipped.
If you have any issues or unique circumstances regarding your order, please do not hesitate to contact the artist directly so we can work together to find the best possible solution.